1. Terms and Conditions
This Terms and Conditions that govern your use of this website and describe your rights & responsibilities.
Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do
not agree with any of these Terms and Conditions, do not use this website.
This website is owned and operated by
ODO SDN BHD (hereinafter referred to as “'we', 'us', 'our', 'it' or
'
ODO').
Copyright.
This entire website, logos, images, text, content, and products showcasing is subject to our copyright.
Permission to use documents delivered from this World Wide Web site and/or server and related graphics is
restricted. Any other use and/or reproduction of material or software without our prior written consent, is
prohibited and will constitute a breach of these Terms and Conditions of Use. In the event that you do not
comply with the above restrictions and a claim is brought against
ODO as a result of your actions, we will
pursue a claim against you for any losses and costs (including legal costs) that we may suffer.
Registration & Password
You may be required to register your details on our website if you wish to avail of its services. By registering
to use the website you confirm that the information you provide is accurate and complete. You agree to
update your details promptly if they change. All registration information that you provide will be stored
securely and processed in accordance with our privacy policy.
As part of the registration process you will be asked to create a password. You are responsible for keeping
this password confidential and for ensuring that it is not used by any other person. You will be responsible
for all activities that occur under your password.
Please note that your membership can be cancelled without notice if it is determined that false or misleading
information has been provided, the Terms and Conditions of use have been violated, or other abuses have
occurred as determined by ODO in its sole discretion. If membership has been revoked, we reserve the right
to refuse application or readmission to the membership program.
Limited Right to Use.
The material for viewing, printing or downloading on this website is directed solely by you for your own
personal use and not for republication, sublicense, sale, distribution, assignment, preparation of derivative
works or other use.
Editing, Deleting and Modification.
We reserve the right in our sole direction to add, to delete or change these terms because of frequent changes
in Internet technology and applicable law. As such, you should check these terms and conditions from time to
time for such changes.
The information contained in this website is subject to change without notice. We are not responsible for
typographical, technical, or descriptive errors of products herein.
Indemnification.
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively,
"Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's
fees, related to your violation of this Agreement or use of the Site.
Non-transferable.
The password or right given to you for obtaining information or documents is not transferable and may only
be used by you. Your right to use the website is not transferable.
Disclaimer.
ODO does not warrant or represent that the material on this website is up-to-date, complete or accurate. The
information and services may contain bugs, errors, defects or viruses.
We have no liability whatsoever for your use of any information or service. In particular, but not as a
limitation, we are not liable for any indirect, special, incidental or consequential damages (including
damages for loss of business, loss of profits, litigation, or the like), whether based on breach of warranty,
breach of contract, product liability, tort (including negligence) or otherwise, even if advised of the
possibility of such damages. This site and the information would not be provided without such limitations.
No advice or information, whether oral or written, obtained by you from us through the website shall create
any warranty, representation or guarantee not expressly stated in this agreement.
Limits.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which
may apply to this website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage arising from or in connection with the use of, or
inability to use, this website or the use of or reliance on any content displayed on this website.
We will not be liable for any loss or damage caused by a virus or other harmful material that may infect your
computer equipment, computer programs, data or other proprietary material due to your use of this website
or to your downloading of any content on it, or on any website linked to it.
Liability
The information on this website may contain typographical errors or inaccuracies and may not be complete
or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or
update information at any time without prior notice (including after you have submitted your order). Please
note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
We also reserve the right to limit quantities (including after you have submitted your order).
ODO is not liable for any Consequential Loss however caused (including by the negligence of ODO),
suffered or incurred by the customer in connection with a product.
Our Warranty does not cover in transit damage; failure to comply with the original supplier’s warranty;
willful abuse or misuse. This warranty is voided if the goods have received maltreatment, inattention,
interference of any kind. Our responsibility does not cover any products used in breach of manufacturer
warranty, any loss or damage caused by products not used according to product instructions, consequential
damage or incidental damages, personal injury, lost profits, lost savings or other economic damages,
intentional acts, war, hostilities, terrorism or vandalism or acts of god.
Privacy Policy.
Our Privacy Policy, as it may change from time to time, is a part of this Agreement. Please check our Privacy
Policy for more info.
PURCHASE
1(a) Customer may place order for one or more of the Products for a minimum purchase of RM 50 (inclusive
of SST/GST). If ODO accepts an order made in accordance with clause 1(a), then:
(i) Subject to payment of the Purchase Price, we sell to the Customer the Products contemplated by that order;
and (ii) the Customer buys the Products contemplated by that order for the Purchase Price.
For clarity, we may elect not to accept an order made under clause 1(a) and reserve the right of refuse to sell
our products to anyone.
The Customer must pay the Purchase Price for the Products at the time the relevant order is made under
clause 1(a). If ODO elects not to accept an order, then we will endeavor to promptly refund to the Customer
any amounts paid by the Customer for that order.
Links to Other Web Sites.
Links to this website without the expressed permission of ODO are strictly prohibited. We reserve the right
to cancel or revoke any permission given to link to our site at any time for any reason, without any notice
without liability to you or any other person. Framing of this website or any of its content in any form or by
any method is strictly prohibited. If you decide to leave our Site and access these third-party sites, you do so
at your own risk.
Applicable Laws
You agree that these Terms and Conditions of Use will be governed by laws and construed in accordance
with the laws of Malaysia. Each of us hereby submits to the non-exclusive jurisdiction of the Malaysia -
Melaka courts.
Verification
ODO reserves the right to contact a member via email to verify the accuracy of account information.
2. Privacy Notice
Kindly refer to our Privacy Policy, as it may change from time to time. Please check our Privacy Policy for
more info.
3. Shipping & Delivery
Malaysia Orders
Malaysia orders will be delivered via registered post and will require a signature, Personal details or
photographing upon receipt based on the policy of dispatch companies. Please provide an address where
someone will be available between 9am – 6pm to receive and sign for the parcel, otherwise collection from
your nearest courier office will be necessary. Business addresses are preferable as the receptionist can sign
for your order.
International Orders
International orders will be dispatch via Airmail. Please allow up to 14 - 30 days for international Airmail
delivery (Depend on dispatch companies).
Please note: that all prices, shipping and handling charges do not include relevant custom duties or taxes that
may be incurred and charged when shipped overseas. These charges need to be paid by the customer. Please
check with your local custom offices for further details.
Postage Charges
Postage charge is floating & depends on dispatch companies’ rate as it may change from time to time. Please
check our customer service for more info.
Delivery
- The parcel will be ready for pick up by courier service company within 72 hours upon confirmation of
order (excluding weekend & public holidays) except:
❖ Items Out of Stocks or not available stocked in our warehouse.
❖ Direct delivery from our suppliers / partners.
❖ Made-to-order & Preorder products
❖ Delays, accidentally incidents or late delivery caused by our appointed courier service company.
- Please note that this may take longer during sales period depend on stocks availability, quantities or
orders and delivery locations & concerns.
- Not applicable to East Malaysia (Including Labuan)
- Please note that it might be possible for courier service company unable to deliver to some locations. If
this is the case, we will inform you using the contact details that you provide to us and delivery to an
alternative delivery address. Cancellation of the order was not allowed.
- Only applicable to selected items on the website.
- A signature may require upon receiving your order as a proof of receipt.
- We shall deliver the products to the delivery address specified and keyed in by you on the order form.
Your order will be delivered to you via the service of a courier service company whereby appointed by
ODO.
- We aim to deliver within the soonest time frame but we are not able to guarantee any firm delivery
dates upon order and to the extent permitted by law, we shall not be liable to you for any losses,
liabilities, costs, charges or expenses arising out of late delivery.
- Any further enquiry, please call +6012 6110181 or email to
[email protected]
4. Return / Exchange Policy
Exchange
➢ Only for selected items are allow to exchange due to incorrect sizes within 5 days upon goods
receiving. (T&C apply)
➢ A delivery fee will be imposed for every delivery attempt.
➢ We reserve the right to cancel or revoke any exchange permission at any time for any reasons,
without any notice without liability to you or any other person.
Faulty & Damaged Goods
We will replace or refund (at our discretion) any items delivered to you that are damaged or defective at no
charge or we will issue a full refund for you if you notify us within 5 days of receipt and conditional on all
item(s) being returned to ODO with unused or hasn’t been installed and in the original packaging.
When you return merchandise, please ensure it is packed in a sturdy and secure way so as to avoid any
damage in transit or delivery.
5. Online Purchase Refunds
Mode of refund based on your payment mode, please consult the table below:
| Your Paying Mode |
Your Refund Method |
Expected Time Refund |
| Credit / Debit Card |
Credit / Debit Card
(Charge Reversal) |
Up to 20 working days |
| Online banking |
Bank transfer |
5 - 7 working days |